Remote IT Support Service Process
Rayafeel Technologies remote tech support can break the communication barriers to facilitate an engaging experience and resolving challenges that arise after the sales or service. Since we introduce solutions that are customized for your specific needs we do not coerce you to opt additional facets that you do not require. Our honest and transparent way of handling requirement is trusted by many clients we have served in the past.
Here is a step-by-step approach we follow to help you get the best value –
01. Request Analysis
Once you outsource remote tech support, the support request is logged using online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact
02. Service Suite Download Support
We guide your clients to download the correct service suite that is supported by the computer hardware at their end. We ensure that the software is fully compatible for uninterrupted troubleshooting
03. Configuring the Software
Using verbal and written instruction we assist your clients to configure the access control and network settings to ensure that the remote service suite is securely configured
04. Remote Troubleshooting
After successful configuration we acquire a unique ID that would allow us to identify your machine via the internet before we begin troubleshooting the challenge
05. Client Feedback
After resolving the IT challenge, we request for service feedback to document the client experience and satisfaction level
Our services can also remind you through our website.
We even have Facebook, Instagram and Linked in! Comment or like if your more of the social media type 😉
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Tag:#Remote, #WebDesign, ITSupport
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