Are you thinking of why you should choose to outsource remote IT support to Rayafeel? We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us for remote IT support services include –
Certified IT Support Services Company
Being a reputed offsite remote IT support provider, it is our goal to bring quality services that helps you recognize the right value. Since our efforts meet the guidelines of international standard organization we are ISO 9001:2015 certified and take pride in our ability to consistently reflect the quality of service in every remote IT support needs
We greatly value the security of your confidential data. By earning ISO/IEC 27001:2013 certification we have proven that our efforts not only meet standards of the industry but also surpass the client expectation because we take necessary precautions to prevent breach and loss of data under all circumstances. Our call center professionals who serve your IT support needs are signatories of non-disclosure agreements (NDA) giving you the peace of mind
High Accuracy and Quality Service
We have a strict quality monitoring process in place which ensures that every issue is professionally dealt and resolved with the same seriousness and care
When your clients are in a rush and need fast solution, we are the right people for outsourcing remote IT support because our turnaround time is 30% faster than other IT service support providers. With rich experience in varied client challenges we already have the exposure and experience in resolving IT issues quickly without frustrating end-users
At Rayafeel, we have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered
Pocket-friendly Pricing Options
At Rayafeel, we have flexible pricing options for the remote IT services we render. This will enable you to pay based on factors such as complexity of resolved issue, time involved to resolve the issue, number of calls in a day, etc.
We are glad to provide a personalized support in the form of dedicated team who can be summoned anytime at your convenience. Our single-point contact can help you resolve most challenges that you encounter during and after the project. Our team can be reached on the fly without tentatively waiting for your query to be allocated to a representative by automated call management system
Experienced Team of Support Executives, Project Leaders, and IT Experts
Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues
We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with and therefore, provide a seamless user experience
Our team of call center executives delivers unparalleled services as they have access to the best infrastructure in terms of uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies
Remote Support Tools
To facilitate uninterrupted workflow, we use advanced IT support software that can streamline an array of functions. Our skilled IT support professionals are thoroughly experienced in using the software for delivering support from just a push of button
Secure Data Exchange
When you outsource online tech support to Rayafeel, we take care of document and file sharing services with prudence. We use secure FTP and VPN for supporting file sharing process as it is easier for you to send project files in a secure way without risk
We are available on a 24×7 basis and deliver support all round the year should you face any difficulty. We can be reached through multichannel methods to get personalized support at your local time zone.
Our services can also remind you through our website.