PostgreSQL support formulas
2ndQuadrant.in offers a clear, comprehensive and scalable support package. This helpdesk is specifically designed to protect and secure your PostgreSQL data and databases. 2ndQuadrant.in guarantees fast query support by a confirmed PostgreSQL expert.
Our support formulas
Basic formula
- Unlimited calls and mail
- Intervention time (GTI): max. 2 hours
- Security alerts by e-mail
- Unlimited access to our knowledge base
- On-site emergency response
- Opportunity to participate in our workshops
- Pricing at the instance
extensions
- Priority processing of your requests (guaranteed resolution time)
- 24/7 coverage
- Remote connection for easy troubleshooting
- Active supervision of instances with escalation
- Remote Administration of Databases
- Quarterly audits
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